Troubleshooting Guide of Common Problems
| Problem | Possible Causes | Correction |
|---|---|---|
| Mask leaks | Strap too tight or too loose | Readjust headgear. The mask should be as loose as possible while keeping a seal |
| Skin Irritation | Headgear too tight Allergic reaction to mask |
Readjust headgear Contact AdvaCare Home Services for Mask refit |
| Stuffy or Dry nose Nose bleed |
Dry air | Use heated humidification Increase heat on humidifier Try nasal saline spray before & after use Ask physician if antihistamine or nasal steroid spray may help |
| Dry mouth | Sleeping with mouth open | Ensure mask isn't leaking first Try a chin strap if you are using a nasal or nasal pillow interface If this doesn't work, try a full face mask Add or increase heated humidity |
| Sore, dry, irritated or swollen eyes | Mask leaks | Readjust headgear straps Inspect mask for stiffness or cracks Replace mask if needed |
| Runny nose | Dry air Reaction to air flow |
Increase heated humidification Try saline nasal spray Ask physician about nasal anti-inflammatory sprays (may be purchased over the counter) |
| Too much pressure | It will take time to get use to the pressure | Use the RAMP button to decrease pressure temporarily You may use it again until you fall asleep |
| Nose, sinus or ear pain | Head cold, sinus/ middle ear infection | Notify physician in more than 2 days |
| Snoring, tiredness, restless sleeping | Mouth opening Pressure may need adjusted Weight gain/loss |
Try chin strap or full face mask Contact AdvaCare Home Services Contact physician- may need increase in pressure or repeat sleep study |
| Air is too cold | Room too cold | Increase room temperature Place tubing under blankets Add or increase heating humidity Consider heated tubing option if available |
| Water in tubing | Room too cold Machine too high Temperature too high |
Increase room temperature Place machine lower or on the floor Decrease humidifier temperature |
| Machine too noisy | Blocked air intake | Check/ clean filters Contact AdvaCare Home Services if problem persists |
| Machine does not turn on | Electrical Problem | Check power cord connection and to wall outlet Contact AdvaCare Home Services if problem persists |